We are SCP Strong. Scroll and click the links below for updates on Hurricane Ida recovery.

Insurance Assistance

• Signup links for LDI newsletters: https://www.ldi.la.gov/subscriptions/email-notification-request.

• Link to LDI’s July 5, 2022 press conference, which provides and overview of legislation passed this session that will help policyholders and the overall insurance market: https://www.youtube.com/watch?v=fZKByxLRQJ4.

• Tool to find an insurance agent: https://www.ldi.la.gov/onlineservices/ProducerAdjusterSearch/

• Events calendar to see upcoming insurance education events: https://www.ldi.la.gov/events

• Claims data for 2020 and 2021 hurricanes: https://www.ldi.la.gov/industry/regulatory-forms/data-call-results

• Information about Senior Health Insurance Information Program: https://www.ldi.la.gov/consumers/senior-health-shiip

• Library of electronic consumer education publications (we are in the process of updating some of these): https://www.ldi.la.gov/consumers/resources-publications/consumer-publications

Survivor Resources

Louisiana 2-1-1: Referrals to basic and disaster immediate needs resources in local area (food, points of distribution, transportation, etc.) 

Out of state survivors to call Louisiana 2-1-1: 800-755-5175

Louisiana Temporary Sheltering Program: 844-268-0301 (TTY service (844-458-1806) or visit IdaShelteringLA.com

Disaster Legal Services: 1-800-310-7029

Louisiana Spirit Crisis Counseling Program: 1-866-310-7977

Emergency Management Disability & Aging Coalition: 1-800-270-6185

Small Business Administration Disaster Assistance: 1-800-659-295

Operation Hope: Financial Disaster Recovery Resources. Hotline: 888-388-4673

Louisiana Dept. of Health State Registrar and Vital Records: replacement of birth/death/ marriage certificates and other vital documents. Hotline: 225-342-9500

Louisiana Housing Corporation: resources for rental housing, home ownership, weatherization and energy assistance. Hotline: 888-454-2001.

Socialserve: Assists displaced households in finding new housing. Toll Free 877-428-8844 and www.socialserve.com. 

Restore Louisiana: Homeowner Assistance Program for homeowners who sustained Major/Severe damage as the direct result of a qualifying federally declared disaster in 2020 and 2021. 866-735-2001 and https://restorela.gov. 

Louisiana Office of Aging & Adult Services: helps connect individuals who need assistance with state and local area agencies on aging and community-based organizations. Hotline: 866-758-5035. 

Louisiana Department of Insurance: general consumer information, insurance, complaints and consumer updates. Hotline: 225-342-5900. 

Governor's Office of Disability Affairs: education and resources for survivors with access and functional needs. Hotline: 225-342-5900. 

Internal Revenue Service (IRS): information and resources regarding disaster tax relief for survivors. Hotline: 866-562-5227 or TTY: 800-829-4059. 

Planning and Zoning 

The Department of Planning and Zoning is open Monday - Friday from 8:30 a.m. - 4 p.m.

Permit Request Information

Permits are needed for roofs, framing, A/C, electrical, gas, plumbing, accessory buildings, patios, demolition, registration of RV to occupy during home repairs. 

Residents can email permit requests to permits@stcharlesgov.net with the following information: 

• Name
• Physical Address
• Phone Number
• Scope of Work 
• Contractor Information 
• If applicable, RV information. 

Permits are NOT needed for drywall, flooring, gutting, fencing, less than 10% of shingles. 

Permit Inspection Information

Call South Central Planning for permit inspections at 985-655-1070. 

Beware of Fraud

Survivors should be aware of con artists and criminals trying to take advantage of them, posing as phony property inspectors or phony building contractors. Thieves also may try to steal money or your personal information through fraud by directing you to apply on their website. FEMA’s website is www.DisasterAssistance.gov.

• Report scams, fraud and identity theft to FEMA’s toll-free Disaster Fraud Hotline at 866-720-5721; or
• Contact the Louisiana Attorney General Consumer Protection Section, P.O. Box 94005, Baton Rouge, LA 70804-9005. Or fax your complaint to: 225-326-6499.