Payments will be adjusted for high water bills caused by leakage. The customer must fill out a "water bill adjustment" form stating that the high bill(s) was caused by a leak, date the leak was repaired and the name of the person that repaired the leak, effective Nov. 9, 1990.
Only one leak will be adjusted per calendar year, and only two months will be considered for adjustments.
The adjustment shall be calculated as follows:
- High bill consumption
2 - [average (5 previous bills)] = consumption credit (gallons)
Consumption credit x current rate = Water adjustment (credit) dollar amount.
- Water adjustment (credit) dollar amount x current sales tax percentage = Sales tax adjustment
- Customer pays high bill - water and sales tax adjustments dollar amounts
- A claim for a water bill adjustment must be made within 30 days of the due date
Water Bill Extended Payment Policy
Payments will be extended for high water bills caused by leakage. The customer must fill out a leakage declaration form stating that the high bill was caused by a leak, date the leak was repaired and the name of the person that repaired the leak, effective Jan. 13, 1987.
- Only bills over twice the average water consumption (in gallons) will be considered.
- Calculate the number of months that payments can be extended as follows:
A minimum average bill (dollars) must be paid. The balance is to be paid in the number of payments calculated above in approximately equal monthly payments not to exceed six.
Both the regular water bill and extended payments must be paid on schedule, or water service will be disconnected. If service is disconnected, the full balance plus a reconnect fee must be paid to reopen the service.
Only one extended payment per 12 months will be allowed.
Water Bill Due Date Extension
Customers with limited incomes (on Social Security or disability and are able to provide proof) can apply for an exemption from penalty charges by completing a "water bill due date extension" form. All applications must be approved by the director, utility billing coordinator or the senior billing clerk, effective March 1994.
The customer will not be charged a penalty fee. When the application is received, the billing clerk must attach proof of disability or that the customer is on Social Security to the form. The form is submitted to the senior billing clerk for approval. After the application is approved, the billing clerk must change the appropriate penalty exempt code on the computer(s) for that customer. The customer will still be subject to receipt of a past due notice and lock-off if the bill is not paid.